1.
Rusandy DS, Astuti W, Firdiansjah A. Effect of MCSQ and COSE on service recovery and its impact on customer satisfaction: RSUD Dr. Iskak Tulungagung. IRJMIS [Internet]. 2018 Mar. 28 [cited 2026 May 9];5(2):237-4. Available from: https://www.sloap.org/journals/index.php/irjmis/article/view/93